Customer Experience Champion - Retail

JDSports; Colchester; On-site; GBP 18,000 - 23,000; Full time

Job summary

JD Sports in Colchester is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations.

You will work in a fast-paced retail environment, collaborate with colleagues, and learn new skills while maintaining high presentation and service standards to drive store performance.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to meet sales targets.
• Maintain high standards of customer service.
• Keep the shop floor presentation sharp with clean fixtures, displays and stock areas.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Process transactions, cash handling, stock processing and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily operations.
• Follow company policies, procedures and health and safety requirements.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Sales assistance

Teamwork

Organisation

Communication

Learning and development

Job description

JD Sports in Colchester is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations.

You will work in a fast-paced retail environment, collaborate with colleagues, and learn new skills while maintaining high presentation and service standards to drive store performance.