Customer Support and Verification Executive (12 months FTC)

Constructionline; Basingstoke; On-site; GBP 26,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Support and Verification Executive to enhance supplier retention and provide exceptional service. In this dynamic role, you will verify supplier submissions, resolve issues, and deliver technical support across various channels. If you thrive in a high-volume environment and are passionate about technology, this is an exciting opportunity to make a significant impact within a growing SaaS business. Join a team that values customer experience and continuous improvement, and be part of a company that is transforming supply chain governance across diverse sectors.

Qualifications

• 1-2 years experience in office administration or technical support.
• Strong listening, questioning, and problem-solving skills.
• Ability to learn new systems quickly.

Responsibilities

• Verify documents submitted by suppliers based on set criteria.
• Provide outstanding customer service and technical support.
• Troubleshoot issues and provide actionable solutions.

Skills

Customer Service

Problem Solving

Attention to Detail

Multi-tasking

Technical Support

Job description

Customer Support and Verification Executive (12 months FTC)

Join to apply for the Customer Support and Verification Executive (12 months FTC) role at Constructionline

Customer Support and Verification Executive (12 months FTC)

5 days ago Be among the first 25 applicants

Join to apply for the Customer Support and Verification Executive (12 months FTC) role at Constructionline

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

Working in a high-volume target driven environment, to contribute to supplier retention through verifying supplier submissions in a timely and accurate manner, resolving issues and rejections in a pro-active way.

To take ownership and deliver outstanding levels of customer service and technical support when dealing with customer enquiries received through a variety of channels (phones, emails and chat) by providing highly knowledgeable and solution-orientated support.

Job Responsibilities:

• To accurately verify documents submitted by suppliers, based on set-criteria and in-line with the agreed processes, providing support and guidance throughout the process.
• To make outbound calls in an efficient and timely manner to support customers with their submissions either by requesting data updates, providing further information, or resolving issues, escalating where applicable.
• To help customers troubleshoot issues they encounter while using our platforms and provide actionable solutions to resolve their problems across the different channels we support.
• To take ownership of a customer’s query and provide resolution on first contact where possible, or to follow up with customer to ensure full resolution of issue.
• To provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is provided.
• To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all communication channels in line with our policies.
• To work within the KPIs set and self-manage personal performance against business and personal targets set.
• To meet regularly with their team-lead to give feedback and help improve the customer support culture, response times and tools to improve our internal and external experience.
• To support the Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice.
• To support new starters with training and mentoring where requested.
• To work closely with other teams, and support when required, to ensure a positive customer experience.

Knowledge, Skills, Experience and Qualifications:

• Minimum 1-2 years’ experience in a busy office administration/technical support type role working across different systems, with the ability to learn and understand new systems quickly.
• A customer-centric approach with strong listening, questioning and problem-solving skills.
• Attention to detail with good administrative and organisational skills, ability to prioritise.
• Ability to work under pressure and to multi-task across the different channels.
• Positive, self-driven and results orientated whilst working well as part of a team.
• A passion for technology.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Construction

Referrals increase your chances of interviewing at Constructionline by 2x

Sign in to set job alerts for “Customer Support Executive” roles.

Reading, England, United Kingdom 1 week ago

Reading, England, United Kingdom 2 weeks ago

Customer Support and Verification Executive (12 months FTC)

Hampshire, England, United Kingdom 1 week ago

Farnborough, England, United Kingdom £26,000.00-£26,500.00 1 month ago

Customer Service Executive (Fixed Term Contract)

Camberley, England, United Kingdom 3 weeks ago

Customer Support Executive - Maternity Cover

Petersfield, England, United Kingdom 1 week ago

Camberley, England, United Kingdom 3 days ago

Bracknell, England, United Kingdom 5 days ago

Infrastructure Architect - Permanent - DV Clearance

Basingstoke, England, United Kingdom 1 day ago

Infrastructure Architect - Permanent - DV Clearance

Basingstoke, England, United Kingdom 22 hours ago

Woking, England, United Kingdom 1 week ago

Hampshire, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.