Patient Advisor 9-month FTC

NHS; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare center in Oxford is seeking an enthusiastic Patient Advisor to cover a 9-month maternity leave. The role involves managing patient interactions, appointments, and supporting clinical staff in a dynamic healthcare environment. Ideal candidates will have prior experience in healthcare administration and excellent communication skills. Join a dedicated team focused on providing exceptional patient care in a modern facility.

Qualifications

• At least 12 months experience in healthcare administration.
• Excellent communication skills, both written and oral.
• Highly organized with the ability to manage daily tasks efficiently.

Responsibilities

• Greeting and welcoming patients as the first point of contact.
• Managing appointments and ensuring accurate bookings.
• Supporting the clinical team in urgent situations.

Skills

Communication

Organization

Teamwork

Attention to Detail

Tools

EMIS Web

Docman10

Accurx

Surgery Connect

Job description

We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9 months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of GP Partners (6) and Salaried GPs (5), along with an excellent clinical support team including Paramedics, Nurses, Health Care Assistants, and our Clinical Pharmacist.

Main duties of the job

Key responsibilities

The following are the key responsibilities of the Patient Advisor. There may be occasional requirements to carry out other tasks, depending on workload and staffing levels:

1. Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
2. Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of appointments and follow-ups. Answer calls and in-person inquiries promptly, providing general information about the practice's services, policies, and procedures.
3. Maintaining Office Organisation: Ensure the reception area is tidy and welcoming.
4. Supporting the Clinical Team: Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.
5. Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary.
6. Maintaining a Calm and Professional Demeanour: Handle patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

About us

Northgate Health Centre is located in the heart of Oxford in a state-of-the-art, purpose-built building opened in 2022, serving a list size of 13,500 patients. We have a dedicated multidisciplinary team focused on patient care.

Our team includes 6 GP Partners, 5 salaried GPs, 3 experienced paramedic specialists, a pharmacist, a physiotherapist, an expanding nursing team, along with a friendly patient advisor team and efficient administrative staff.

Job specifics

Working on Mondays & Tuesdays, 16 hours per week, with 8-hour shifts.

We are seeking an enthusiastic & diligent Patient Advisor to cover a 9-month maternity leave. Previous receptionist/administrator experience in healthcare is preferred. We are a friendly, cohesive team of GP Partners (6), Salaried GPs (4), and a clinical support team including Paramedics, Nurses, Healthcare Assistants, and a Clinical Pharmacist.

Minimum requirements

• At least 12 months experience in healthcare administration or reception within a healthcare setting.
• Enthusiastic team player with keen attention to detail.
• Highly organized with the ability to manage daily tasks efficiently.
• A passion for providing exceptional patient support.
• Ability to manage time effectively and meet SLAs.
• Excellent communication skills, both written and oral.
• Ability to follow policies and procedures.
• Flexible, cooperative, and polite attitude.
• Experience handling deductions and patient registrations.
• Familiarity with administrative support to clinical professionals.
• Competent with EMIS Web, Docman10, Accurx & Surgery Connect.

Person Specification

Experience

• 12 months healthcare administration experience in a GP setting.
• Experience working in a reception role within general practice.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to ensure suitability for the role.

Employer details

Northgate Health Centre

Address

Northgate Health Centre (Previously 27@Northgate & 28@Northgate)