Retail Elite Security Officer: Visible Protection & Service

Mitie Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group is seeking a Retail Elite Security Officer to join the Total Security Management Team. You will provide a highly visible security presence and deliver excellent customer service across store environments.

Flexibility is essential as shifts and locations may change. You will deter theft, liaise with store management and police when required, and apply conflict resolution to keep staff and customers safe while upholding company policies.

Qualifications

• Retail security experience required.
• Excellent written and verbal communication skills.
• Flexible approach to work across locations.
• Ability to use technology.
• Conflict resolution trained.
• Door supervision or guarding license essential; CCTV license beneficial.
• Full UK driving licence beneficial.

Responsibilities

• Provide highly visible security presence and exceptional customer service.
• Proactively deter theft, anti-social behaviour and crime.
• Liaise with store management, police and external agencies when required.
• Utilise conflict resolution to diffuse workplace situations.
• Ensure health, safety and wellbeing in line with company policies.

Skills

Retail security experience

Excellent communication

Conflict resolution

Tech proficiency

Driving licence

Education

Frontline Door Supervision or Security Guarding Licence

CCTV Licence (beneficial)

Job description

Mitie Group is seeking a Retail Elite Security Officer to join the Total Security Management Team. You will provide a highly visible security presence and deliver excellent customer service across store environments.

Flexibility is essential as shifts and locations may change. You will deter theft, liaise with store management and police when required, and apply conflict resolution to keep staff and customers safe while upholding company policies.