Retail E-Commerce & Commercial Development Manager

Quality Service Recruitment Limited; Chesterfield; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Quality Service Recruitment Limited in Chesterfield is seeking a Retail E-Commerce & Commercial Development Manager to own the B2C online operation within a growing consumer business now backed by a global organisation.

You’ll optimise the website and customer journey, develop social media, digital marketing and promotional campaigns, identify new revenue opportunities, and collaborate with sales, marketing and operations to grow the brand.

Qualifications

• 3-7 years' relevant experience in e-commerce or digital roles.
• Degree or diploma required; solid track record counts.
• Commercially minded, digitally savvy with strong communication.

Responsibilities

• Own and develop the B2C e-commerce operation
• Improve the website, online customer journey and product presentation
• Develop social media, digital marketing and promotional campaigns
• Identify new customer, product and revenue opportunities
• Use sales and customer data to spot trends and drive growth
• Explore new marketing channels, partnerships and ideas
• Work with external web/digital partners and know the right questions to ask
• Work closely with sales, marketing, customer service and operations

Skills

E-commerce

Digital marketing

Commercial mindset

Data-driven

Education

Degree or Diploma

Job description

Retail E-Commerce & Commercial Development Manager

£40,000 - £45,000

Chesterfield / Hybrid

This is a newly created opportunity for an E-Commerce & Commercial Development Manager to take ownership of the online B2C side of an established specialist consumer business going through a major period of change and growth.

The business has recently been acquired by a global organisation and has big plans for its brands. They now need someone who can bring fresh ideas, commercial thinking and a modern digital approach to the business.

This isn't about simply maintaining a website. You'll have the freedom to look at what's there, work out what's working, identify what's outdated and help shape where the business goes next.

THE ROLE

• Own and develop the B2C e-commerce operation
• Improve the website, online customer journey and product presentation
• Develop social media, digital marketing and promotional campaigns
• Identify new customer, product and revenue opportunities
• Use sales and customer data to spot trends and drive growth
• Explore new marketing channels, partnerships and ideas
• Work with external web/digital partners and know the right questions to ask
• Work closely with sales, marketing, customer service and operations

ABOUT YOU

We're looking for someone who is commercially minded, digitally savvy and full of ideas.

You could come from e-commerce, D2C, digital marketing, specialist retail, commercial development or a similar consumer-focused environment.

You'll ideally have 3-7 years' relevant experience and a degree/diploma, but solid experience and a proven track record will count for more than a qualification.

Most importantly, you'll be:

• Commercial and customer focused
• Comfortable working autonomously
• Confident turning ideas into action
• Curious about digital trends and new ways of growing a brand
• A good communicator who isn't afraid to challenge the status quo

JOB DETAILS

• Retail E-Commerce & Commercial Development Manager
• £40,000 - £45,000
• Chesterfield
• Hybrid working available - typically 3 days in the office
• Monday - Friday
• Occasional national/international travel and trade shows

WHY THIS ROLE?

This is a genuine opportunity to shape an established brand rather than simply manage one.

You’ll have the autonomy to influence the e-commerce strategy, modernise the customer experience, develop the brand and test new ideas - with the backing of a global organisation behind the business.

If you're an E-Commerce & Commercial Development Manager looking for a role where you can actually make your mark, we'd like to hear from you