Retail Duty Manager: Lead Teams & Elevate Service

Iceland Foods; Bromsgrove; On-site; GBP 1,653,000 - 1,929,000; Full time

Benefits offered by this job

Discount 15% in Iceland Foods/The Food

28 days holiday

Christmas vouchers depending on length

Refer a Friend scheme

Healthcare plan option

Grocery Aid support

Career pathways and progression

Inclusive work environment

Job summary

Iceland Foods is seeking a committed Duty Manager to lead store operations and act as a Retail Assistant with a 2 per hour shift supplement. You will focus on product availability, customer service, and role modelling best practices for the team.

You will support engagement initiatives, uphold cash handling and security policies, and drive a positive, inclusive store environment with hands-on leadership on shift.

Qualifications

• Experience in a retail management or supervisory role is advantageous but not essential.
• Strong communication with colleagues to deliver store tasks first time, every time.
• Ability to plan and organise shifts and utilise every team member.
• Provide balanced feedback to improve performance of others.
• Lead by example to pace the team and deliver a great store.

Responsibilities

• Maintain great availability for customers and ensure marketable stock on shelves.
• Manage shift leadership and maintain smooth store operations.
• Execute actions assigned by the line manager and support store standards.

Skills

Retail management

Team leadership

Customer service

Cash handling

Security awareness

Job description

Iceland Foods is seeking a committed Duty Manager to lead store operations and act as a Retail Assistant with a 2 per hour shift supplement. You will focus on product availability, customer service, and role modelling best practices for the team.

You will support engagement initiatives, uphold cash handling and security policies, and drive a positive, inclusive store environment with hands-on leadership on shift.