Retail Duty Manager: Lead Team & Elevate Service

The Range; Basildon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

28 Days of Annual Leave

25% In‑Store Discount

High Street Discounts across hundreds

A Focus on Promoting Internally

Personal Development

Job summary

The Range in Basildon is seeking a proactive Duty Manager to support everyday store operations and lead a high‑performing team. You will work closely with the Store Manager to deliver exceptional service, maintain store standards and drive daily performance.

Join a fast‑paced environment focused on customer experience, stock control, safety and compliance. You will coach colleagues, manage flow during peaks and model the brand’s commitment to value and service.

Qualifications

• Previous retail supervisory, team leader or management experience.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Organisational and problem-solving ability.
• Hands-on and flexible approach.
• Confidence working in a fast-paced retail environment.

Responsibilities

• Oversee daily store operation and standards across all functions.
• Lead colleagues on the shop floor, provide coaching and development.
• Ensure merchandising, health & safety and compliance are maintained.
• Monitor deliveries, stock movement and pricing compliance (EPOS).
• Assist with opening and closing procedures and cash handling.

Skills

Retail supervision

Customer service

Team leadership

Communication

Problem solving

Organisational skills

Flexible approach

Job description

The Range in Basildon is seeking a proactive Duty Manager to support everyday store operations and lead a high‑performing team. You will work closely with the Store Manager to deliver exceptional service, maintain store standards and drive daily performance.

Join a fast‑paced environment focused on customer experience, stock control, safety and compliance. You will coach colleagues, manage flow during peaks and model the brand’s commitment to value and service.