Retail Duty Manager — Lead Store & Drive Sales

Iceland; Wakefield; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Christmas vouchers

Refer a friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland is seeking a committed Duty Manager to join our team in the United Kingdom. You will support store leadership, manage shifts, and help drive sales while maintaining high levels of customer service.

A £2 per hour supplement applies for the time you manage shifts, reflecting our emphasis on strong, hands-on leadership. You will work with the team to ensure smooth daily operations, uphold cash handling and security policies, and contribute to a positive, inclusive store culture where every

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Responsibilities

• Manage shifts and plan staffing to meet store needs.
• Drive sales and deliver excellent customer service.
• Ensure compliance with cash handling and security policies.
• Collaborate with colleagues to create an inclusive, supportive work environment.

Skills

Retail leadership

Communication

Shift planning

Feedback & coaching

Team motivation

Job description

Iceland is seeking a committed Duty Manager to join our team in the United Kingdom. You will support store leadership, manage shifts, and help drive sales while maintaining high levels of customer service.

A £2 per hour supplement applies for the time you manage shifts, reflecting our emphasis on strong, hands-on leadership. You will work with the team to ensure smooth daily operations, uphold cash handling and security policies, and contribute to a positive, inclusive store culture where every