Retail Duty Manager: Lead Shifts & Elevate Service

Iceland Foods Ltd; Nottingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Christmas vouchers

Refer a Friend

Healthcare plan

Grocery Aid

Career progression

Long service awards

Job summary

Iceland Foods Ltd is seeking a Duty Manager to lead shifts, ensuring strong customer service and peak store availability. You will manage daily operations, support the team, and uphold Iceland’s service standards.

In this hands-on role, you will drive sales, implement company policies, and contribute to an inclusive culture while developing colleagues and maintaining high cash-handling standards.

Qualifications

• Experience in retail management or supervisory role is ideal but not essential.
• Commitment to great customer service and store standards.
• Willingness to support and develop the team.

Responsibilities

• Lead shifts and plan rosters to ensure smooth store operation.
• Maintain high store standards and availability for customers.
• Drive sales and deliver on key actions set by the line manager.
• Engage with Talking Shop Rep and support team development.
• Foster an inclusive culture and up-skill colleagues.
• Follow cash handling and security policies and procedures.

Skills

Retail management

Customer service

Team leadership

Cash handling

Job description

Iceland Foods Ltd is seeking a Duty Manager to lead shifts, ensuring strong customer service and peak store availability. You will manage daily operations, support the team, and uphold Iceland’s service standards.

In this hands-on role, you will drive sales, implement company policies, and contribute to an inclusive culture while developing colleagues and maintaining high cash-handling standards.