Retail Duty Manager: Lead Shifts, Drive Sales & Service

Iceland; Abertillery; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discount 15%

Holiday entitlement 28 days

Christmas vouchers

Refer a Friend

Healthcare plan

Career progression

Grocery Aid

Job summary

Iceland is seeking a dedicated Duty Manager to lead store operations and drive great customer service. You will step into retail leadership, manage shifts, and ensure smooth day-to-day running while delivering the best possible shopping experience.

As a Duty Manager you will receive a £2 per hour supplement for the time you oversee shifts, with a focus on availability, accuracy, and compliance with cash handling policies. Join our inclusive team and contribute to sustained store success.

Qualifications

• Experience in a retail management or supervisory role is preferred.
• Strong communication and delegation skills.
• Ability to plan and organise shifts to maximise store performance.

Responsibilities

• Lead store operations and ensure great customer service.
• Manage and rota team members to cover shifts.
• Deliver on actions set by line manager and maintain cash handling policies.

Skills

Retail leadership

Shift management

Customer service

Job description

Iceland is seeking a dedicated Duty Manager to lead store operations and drive great customer service. You will step into retail leadership, manage shifts, and ensure smooth day-to-day running while delivering the best possible shopping experience.

As a Duty Manager you will receive a £2 per hour supplement for the time you oversee shifts, with a focus on availability, accuracy, and compliance with cash handling policies. Join our inclusive team and contribute to sustained store success.