Retail Duty Manager: Customer Experience Leader

The Range; Salisbury; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

28 Days of Annual Leave

25% In-Store Discount

High Street Discounts across UK

Internal progression focus

Personal development

Job summary

The Range is seeking a proactive Duty Manager for our Salisbury store to lead from the front and drive exceptional customer experiences. You will work closely with the Store Manager to coach colleagues, manage daily operations, and uphold high standards in service, merchandising and compliance.

Ideal candidates will have retail supervisory or management experience, strong communication skills, and a hands-on, flexible approach in a fast-paced environment.

Qualifications

• Previous retail supervisory, team leader or management experience.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving ability.
• The ability to motivate and support colleagues.
• A hands-on and flexible approach.
• Confidence working in a fast-paced retail environment.

Responsibilities

• Oversee daily store operations and ensure high standards across service, merchandising, compliance, health & safety and team performance.
• Lead colleagues on the shop floor, provide coaching and performance feedback.
• Maintain store cleanliness, organisation and presentation to support trade.
• Monitor stock, deliveries and warehouse organisation; support opening/closing procedures.
• Support security procedures including cash and stock control and ensure EPOS/pricing compliance.

Skills

Retail leadership

Customer service

Team motivation

Communication

Problem solving

Job description

The Range is seeking a proactive Duty Manager for our Salisbury store to lead from the front and drive exceptional customer experiences. You will work closely with the Store Manager to coach colleagues, manage daily operations, and uphold high standards in service, merchandising and compliance.

Ideal candidates will have retail supervisory or management experience, strong communication skills, and a hands-on, flexible approach in a fast-paced environment.