Retail Deputy Manager - Lead Team & Elevate Service

The Works Stores Ltd.; Winchester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks benefits program

Family Friendly Leave

Holiday 33 days incl bank holidays

Job summary

The Works Stores Ltd. is seeking a Retail Deputy Manager for an 18 hour contract in the Winchester area. You will support the Store Manager, lead the team, and drive an exceptional customer experience while maintaining stock levels and store standards.

Join a brand that emphasizes brilliant conversations, teamwork, and high service standards, with opportunities to develop leadership and store performance skills within a supportive retail environment.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Job description

The Works Stores Ltd. is seeking a Retail Deputy Manager for an 18 hour contract in the Winchester area. You will support the Store Manager, lead the team, and drive an exceptional customer experience while maintaining stock levels and store standards.

Join a brand that emphasizes brilliant conversations, teamwork, and high service standards, with opportunities to develop leadership and store performance skills within a supportive retail environment.