Retail Deputy Manager - Lead Team, Elevate Customer Experience

The Works Stores Ltd.; Bishop's Stortford; Sur place; GBP 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

25% Colleague Discount!

MyWorks discounts across retailers

Family Friendly Leave

Holiday 33 days incl. bank holidays

Can-Do Academy

Stream wage access

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

And loads more!

Résumé du poste

The Works Stores Ltd. is seeking a Retail Deputy Manager in Bishop’s Stortford. This 18 hour contract role focuses on supporting the Store Manager, leading a team, ensuring superb customer service, and maintaining stock, merchandising, and compliance.

You’ll also drive recruitment, training and performance, and help sustain a safe, welcoming store environment. You will be a brand ambassador on the shop floor, embodying our values while motivating colleagues to hit targets and deliver great

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsabilités

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Connaissances

Supervisory leadership

Communication skills

Decision making

Organization

Customer service

Flexibility

Retail experience

Retail systems

Recruitment training

Outils

Retail systems

Reporting tools

Description du poste

The Works Stores Ltd. is seeking a Retail Deputy Manager in Bishop’s Stortford. This 18 hour contract role focuses on supporting the Store Manager, leading a team, ensuring superb customer service, and maintaining stock, merchandising, and compliance.

You’ll also drive recruitment, training and performance, and help sustain a safe, welcoming store environment. You will be a brand ambassador on the shop floor, embodying our values while motivating colleagues to hit targets and deliver great