Retail Deputy Manager - Lead a Creative, Customer-Driven Store

The Works Stores Ltd.; Worthing; On-site; GBP 8,000 - 10,000; Part time

Benefits offered by this job

25% Colleague Discount!

MyWorks

Family Friendly Leave

Holiday 33 days

Can-Do Academy

Stream

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

And loads more!

Job summary

The Works Stores Ltd. is seeking a Retail Deputy Manager in Worthing on an 18 hour contract. You will support the Store Manager to lead the team, drive customer satisfaction, and ensure smooth operations across stock, merchandising, and compliance.

You will mentor the team, maintain store standards, and foster an inclusive, high-performing culture while delivering an exceptional shopping experience for customers.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Excellent communication and interpersonal skills.
• Ability to lead and make decisions.
• Organised with multi-tasking and priorities.
• Customer-focused with a passion for delivering great service.
• Experience supporting recruitment, training, or performance management.
• Experience in a high-volume or value retail environment.

Responsibilities

• Support the Store Manager to deliver excellent customer service and targets.
• Own key operational areas like stock, merchandising, and compliance.
• Lead by example on the shop floor with high standards for service, presentation and teamwork.
• Coach and develop team members with feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory experience

Strong communication

Decision making

Organised

Customer-focused

Flexible and reliable

Retail systems familiarity

Recruitment/training

Tools

Retail systems

Reporting tools

Job description

The Works Stores Ltd. is seeking a Retail Deputy Manager in Worthing on an 18 hour contract. You will support the Store Manager to lead the team, drive customer satisfaction, and ensure smooth operations across stock, merchandising, and compliance.

You will mentor the team, maintain store standards, and foster an inclusive, high-performing culture while delivering an exceptional shopping experience for customers.