Retail Deputy Manager — Lead & Inspire Store Team

The Works Stores Ltd.; Tetford; On-site; GBP 9,400 - 11,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Family Friendly Leave

33 days holiday including bank

Can-Do Academy

Wage-stream early access

Share Scheme

Employee support - Retail Trust

Healthcare cash plan

Job summary

The Works Stores Ltd. is recruiting a Retail Deputy Manager in Tetford for an 18 hour contract. You will support the Store Manager, lead a small team, ensure excellent customer service, and manage day-to-day operations.

You will drive stock, merchandising, and compliance while coaching colleagues to deliver great results. Join a team that values inclusion, coaching, and delivering memorable shopping experiences across our stores.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.

Skills

Supervisory leadership

Customer service

Communication

Decision making

Multi-tasking

Retail systems

Tools

Retail systems

Job description

The Works Stores Ltd. is recruiting a Retail Deputy Manager in Tetford for an 18 hour contract. You will support the Store Manager, lead a small team, ensure excellent customer service, and manage day-to-day operations.

You will drive stock, merchandising, and compliance while coaching colleagues to deliver great results. Join a team that values inclusion, coaching, and delivering memorable shopping experiences across our stores.