Retail Deputy Manager: Lead a New Store & Wow Customers

The Works Stores Ltd.; Ivy Chimneys; Remote; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Colleague Discount 25%

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Can-Do Academy

Wage Stream access

Share Scheme

Employee assistance

Healthcare plan

Job summary

The Works Stores Ltd. is opening a new store in Ivy Chimneys, United Kingdom, and is seeking a Retail Deputy Manager to join the team.

You will support the Store Manager, drive customer service excellence, and oversee stock, merchandising and safety compliance on a part-time, 18-hour contract. You’ll lead by example, coach colleagues, and step in when the Store Manager is absent, ensuring smooth daily operations and a welcoming shopping environment.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.
• Experience managing store operations and health & safety standards.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory experience

Strong communication

Decision making

Organised & multi-tasking

Customer-focused

Flexible & reliable

Retail experience

Retail systems

Recruitment support

Team leadership

Job description

The Works Stores Ltd. is opening a new store in Ivy Chimneys, United Kingdom, and is seeking a Retail Deputy Manager to join the team.

You will support the Store Manager, drive customer service excellence, and oversee stock, merchandising and safety compliance on a part-time, 18-hour contract. You’ll lead by example, coach colleagues, and step in when the Store Manager is absent, ensuring smooth daily operations and a welcoming shopping environment.