Retail Deputy Manager

TUI Cruises GmbH; Bournemouth; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Commission bonus schemes

Holiday discounts and special offers

Pension scheme and life assurance

Health and wellbeing programme

Career progression and development

Job summary

TUI Cruises GmbH in Bournemouth (Castlepoint) is seeking a Deputy Manager to lead, inspire, coach and develop a large team of destination experts, delivering outstanding service and achieving sales targets across holidays, cruises and UK breaks.

You'll work alongside the store manager to guide staff, recruit and retain talent, and adapt to varied shifts including weekends and bank holidays as part of a dynamic retail environment.

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Excellent communication and motivation skills to drive team performance.
• Ability to balance multiple tasks and adapt to changing store needs.
• Strong in building a positive team culture and guest experience.

Responsibilities

• Lead by example and model company values to inspire the team and deliver outstanding service.
• Coach and develop the team to reach high performance and standards driving engagement.
• Assist manager in developing the team, resolve questions or complaints with confidence.
• Utilise store systems to enhance the customer digital journey.
• Monitor customer feedback, spot trends, and improve satisfaction and loyalty.
• Assist with recruiting talent and maintain high staff engagement.

Skills

People leadership

Customer service

Sales targets

Coaching

Communication

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Bournemouth Castlepointshop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
• Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator and driven to achieve goals and sales targets
• Skilled at balancing multiple tasks, following company policies and procedures and confident to staymotivated when challenges arise
• Flexible to embrace change and adapt easily to new ways of working
• Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

Please note, if you've been interviewed for this role within the last 6 months, we're unable to consider a further application at this time.