Retail Assistant Manager

TUI Cruises GmbH; Larkhill; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Starting wage £13.81 per hour

Commission on targets

Holiday benefits, discounts and time‑b

Health and Wellbeing

Development and career progression

Pension scheme and life assurance

Job summary

TUI invites you to join the Retail Team as an Assistant Manager in our Kidderminster store, where you’ll lead, inspire, coach and develop a team to become destination experts who recommend and sell holidays, Cruise, UK Breaks and additional products while delivering exceptional sales and customer service.

The role includes a varied shift pattern with weekends and bank holidays, and evenings at our busiest stores.

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Strong motivation to achieve goals and sales targets.
• Ability to balance multiple tasks and stay motivated amid challenges.
• Flexible to embrace change and adapt to new ways of working.
• Inclusive management style and valuing team as key asset.
• Organized and effective communicator.
• Able to work varied shift patterns aligned with store hours.

Responsibilities

• Lead by example and role model company values to inspire the team and deliver excellent customer service
• Guide, coach and develop the team to reach high performance and standards
• Resolve questions or complaints and take ownership when things go wrong
• Work with systems to enhance the customer digital journey
• Monitor customer feedback, identify trends and improve satisfaction
• Assist with recruiting talent and sustaining engagement

Skills

Leadership

Customer service

Coaching

Communication

Sales targets

Adaptability

Tools

POS systems

CRM tools

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Kidderminster store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £13.81 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
• Assist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownership
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition.

ABOUT YOU

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
• Flexible to embrace change and adapt easily to new ways of working
• Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
• An organised individual who takes pride in their work and able to communicate effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know. Please note, if you’ve been interviewed for this role within the last 6 months, we’re unable to consider a further application at this time