Retail Customer Service Specialist

Betfred; North Shields; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus schemes

Annual leave

Online GP

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream pay advances

Job summary

Betfred is seeking an Assistant Sales Manager to support our North Shields shop and to help create a welcoming, high-energy environment for customers. You will drive sales, uphold responsible gaming, and lead by example in delivering great service with a friendly team.

Join Betfred to develop customer service excellence, manage cash securely, and participate in promotions across the sporting calendar with a supportive team.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Cash handling

Teamwork

Sales knowledge

Job description

Betfred is seeking an Assistant Sales Manager to support our North Shields shop and to help create a welcoming, high-energy environment for customers. You will drive sales, uphold responsible gaming, and lead by example in delivering great service with a friendly team.

Join Betfred to develop customer service excellence, manage cash securely, and participate in promotions across the sporting calendar with a supportive team.