Retail Customer Service Pro — Elevate In-Store Experience

Betfred Group Holdings Limited; Northwich; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonus schemes

Annual leave

Online GP

Wellbeing programme

Parental leave

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is looking for an Assistant Sales Manager to join our busy Northwich retail team. You will oversee day-to-day shop operations, deliver friendly, expert customer service, and drive promotional activity to boost sales.

You will work evenings, weekends and public holidays as required, handle cash accurately, and mentor colleagues to meet service standards. A passion for sports and betting helps, but a willingness to learn and grow with Betfred is essential.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Sales

Teamwork

Communication

Sports interest

Job description

Betfred Group Holdings Limited is looking for an Assistant Sales Manager to join our busy Northwich retail team. You will oversee day-to-day shop operations, deliver friendly, expert customer service, and drive promotional activity to boost sales.

You will work evenings, weekends and public holidays as required, handle cash accurately, and mentor colleagues to meet service standards. A passion for sports and betting helps, but a willingness to learn and grow with Betfred is essential.