Retail Customer Service Specialist

Mole Valley Farmers; Buckingham; On-site; GBP 31,090,000 - 36,418,000; Full time

Benefits offered by this job

Pension match

Colleague discount

Free parking

Annual leave 33 days

Training & development

Career progression

Life Assurance

Employee Assistance

Job summary

Mole Valley Farmers is seeking a Customer Service Assistant in Buckingham to deliver outstanding service and support stock availability. This role emphasizes customer-first values and a friendly, proactive approach to everyday store operations.

You will be trained fully and work 40 hours per week, Monday to Friday with alternate Saturdays, contributing to a welcoming shopping experience and accurate product presentation.

Qualifications

• No prior experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.

Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused.
• Supporting the store team in maximising sales opportunities through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising and promotions.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Skills

Customer service

Retail knowledge

Communication

IT skills

Health & Safety

GDPR compliance

Teamwork

Tools

POS system

Job description

Mole Valley Farmers is seeking a Customer Service Assistant in Buckingham to deliver outstanding service and support stock availability. This role emphasizes customer-first values and a friendly, proactive approach to everyday store operations.

You will be trained fully and work 40 hours per week, Monday to Friday with alternate Saturdays, contributing to a welcoming shopping experience and accurate product presentation.