Retail Customer Service Associate | Training & Progression

Mole Valley Farmers Limited; Buckingham; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Pension (Scottish Widows) 5% match

25% store discount

Free parking

33 days annual leave

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme

Job summary

Mole Valley Farmers Limited in Buckingham is seeking a friendly Customer Service Assistant to join our Retail team. This permanent, full-time role offers 40 hours per week (Mon–Fri, with alternate Saturdays) and a pay of £10.85–£12.71 per hour, plus benefits.

You’ll deliver outstanding customer service and support stock availability and store presentation. No previous experience required as full training will be provided.

Qualifications

• No previous experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic, and approachable attitude.
• Ability to work under pressure and manage multiple priorities.
• Flexible and adaptable to meet business needs.
• Team-oriented attitude with a passion for delivering outstanding customer service.

Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

Skills

Customer service

IT skills

Communication

Adaptability

Job description

Mole Valley Farmers Limited in Buckingham is seeking a friendly Customer Service Assistant to join our Retail team. This permanent, full-time role offers 40 hours per week (Mon–Fri, with alternate Saturdays) and a pay of £10.85–£12.71 per hour, plus benefits.

You’ll deliver outstanding customer service and support stock availability and store presentation. No previous experience required as full training will be provided.