Retail Customer Service: Path to Assistant Sales Manager

Betfred Group Holdings Limited; Basingstoke and Deane; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Bonuses and incentives

Annual leave increases with service

Online GP 24/7 for you and family

Employee wellbeing support

Enhanced maternity & paternity pay

Long service recognition

Wagestream access to earned wage ahead

Job summary

Betfred is seeking an Assistant Sales Manager to lead our retail teams. You’ll deliver first-class customer service, drive promotions, and ensure a welcoming, responsible environment for customers across our shops.

You will develop leadership skills, manage shifts and support store performance while upholding Betfred’s safety and responsible gambling commitments in a dynamic retail setting.

Qualifications

• Excellent customer service skills and ability to engage customers.
• Be 18+ and have the right to work in the UK.
• Willingness to work evenings, weekends and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service excellence

18+ and right to work in UK

Flexible hours

Job description

Betfred is seeking an Assistant Sales Manager to lead our retail teams. You’ll deliver first-class customer service, drive promotions, and ensure a welcoming, responsible environment for customers across our shops.

You will develop leadership skills, manage shifts and support store performance while upholding Betfred’s safety and responsible gambling commitments in a dynamic retail setting.