Retail Customer Experience Lead - Path to Manager

Betfred Group Holdings Limited

Wolverhampton

On-site

GBP 22,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Online GP

Employee wellbeing support

Enhanced parental pay

Long service recognition

Wagestream early wage access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our retail shops. You will welcome customers, help manage betting transactions and promotions, and lead a team to deliver great service in a dynamic betting environment.

The role includes a structured training programme to help you settle in quickly and progress in store leadership. Evening and weekend work are part of the schedule, with focus on safe, responsible gambling practices.

Qualifications

Outstanding customer service skills and the ability to engage all customers.
Be 18+ and have the right to work in the UK.
Must be able to work evenings, weekends, and public holidays.
A passion for sports, betting and gaming is beneficial but not essential.
An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

Processing customers’ bets in a timely and attentive manner.
Attending to all customer queries quickly and knowledgeably.
Engaging customers with expert knowledge of our products and promotions
Supporting key promotional events throughout the sporting calendar.
Maintaining a well-presented environment which customers love to be a part of.
Being a team player – collaboration is key to improving the customer experience.
Handling cash transactions with the upmost care and accuracy.
Following our Think 25 policy and adhering to our age verification processes.