Customer Service & Operations Coordinator

Mole Valley Farmers; Huntworth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension matched (Scottish Widows)

Staff discount

Free parking

33 days annual leave

Training and development

Career progression

Life Assurance

Employee Assistance Programme

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers is seeking a Customer Service Coordinator to support order processing and delivery coordination. Based at Huntworth Mill, you will work with Transport Planning, Inventory and Field Sales to ensure accurate orders and timely deliveries.

The role emphasizes service excellence, continuous improvement and collaboration within a friendly team. You will handle customer queries with empathy, contribute to SOP updates and participate in ongoing training and development within a busy

Qualifications

• Experience in a customer-facing role; friendly, empathetic and solution-focused.
• Strong attention to detail and excellent organisational skills.
• Confident communicator across teams and levels.
• Proficient in Microsoft Office and comfortable using digital tools.

Responsibilities

• Delivering exceptional customer service through timely and accurate order processing.
• Liaising with internal teams to ensure smooth delivery and stock management.
• Handling customer queries with empathy and professionalism.
• Supporting and mentoring new team members.
• Maintaining and updating standard operating procedures.
• Taking ownership of service improvement projects.
• Identifying and implementing process efficiencies.

Skills

Customer service

Attention to detail

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Mole Valley Farmers is seeking a Customer Service Coordinator to support order processing and delivery coordination. Based at Huntworth Mill, you will work with Transport Planning, Inventory and Field Sales to ensure accurate orders and timely deliveries.

The role emphasizes service excellence, continuous improvement and collaboration within a friendly team. You will handle customer queries with empathy, contribute to SOP updates and participate in ongoing training and development within a busy