Retail Customer Service Associate | Flexible Hours

One Stop Stores Ltd; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Benefits package

Community involvement

Job summary

One Stop Stores Ltd in Norwich is seeking a Customer Service Assistant to provide friendly, efficient service in a fast-paced retail environment. You will be a key part of day-to-day store operations, stocking shelves, processing payments and helping maintain the store’s appearance.

You will work to put the customer first, deliver great service, follow policies, and contribute to a safe, welcoming environment. Flexible working is available.

Qualifications

• Front-line customer service experience in retail preferred.
• Good numeracy and cash handling skills.
• Able to work across store areas and shift patterns.

Responsibilities

• Know customers and serve them with passion and pride.
• Encourage feedback through surveys and act on insights.
• Work across all store areas to meet customer needs.
• Follow training and safety procedures to work safely.
• Participate in events, support community initiatives and charity activities.
• Understand store performance and contribute to profitability.
• Follow company policies and maintain an inclusive environment.
• Clock in/out accurately for proper pay.

Skills

Customer service

Cash handling

Stock replenishment

Safety procedures

Age checks

Job description

One Stop Stores Ltd in Norwich is seeking a Customer Service Assistant to provide friendly, efficient service in a fast-paced retail environment. You will be a key part of day-to-day store operations, stocking shelves, processing payments and helping maintain the store’s appearance.

You will work to put the customer first, deliver great service, follow policies, and contribute to a safe, welcoming environment. Flexible working is available.