Retail Customer Service & Admin Specialist

The Best Connection; Watford; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Best Connection in Watford is seeking a confident, enthusiastic Customer Service Administrator to join our boutique team. This role blends customer service, administrative duties, and occasional support on the shop floor in a specialist adult retail environment.

You will handle calls and emails, assist customers on the shop floor, and help maintain a welcoming, well-organised retail space while supporting daily operations. The ideal candidate is proactive, professional, and well‑presented.

Qualifications

• Experience in administration, customer service, or similar roles.
• Excellent communication and organisational skills.
• Confident and professional approach to customer interactions.
• Comfortable working in an adult retail environment.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Managing customer and client emails professionally and promptly.
• Providing helpful, friendly, and efficient customer service.
• Handling general administrative duties and day-to-day office support.
• Assisting customers on the shop floor when required.
• Supporting the smooth running of daily shop operations.
• Maintaining a welcoming, organised, and professional retail environment.

Skills

Excellent communication

Organisational skills

Customer service

Multi-tasking

Professional approach

Job description

The Best Connection in Watford is seeking a confident, enthusiastic Customer Service Administrator to join our boutique team. This role blends customer service, administrative duties, and occasional support on the shop floor in a specialist adult retail environment.

You will handle calls and emails, assist customers on the shop floor, and help maintain a welcoming, well-organised retail space while supporting daily operations. The ideal candidate is proactive, professional, and well‑presented.