Aftersales & Customer Care Advisor

The Best Connection; Coton Farm; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Online payslips

Pension contribution

28 days paid annual leave pro-rata

Job summary

The Best Connection Tamworth is seeking a Customer Service Advisor focused on aftersales and aftercare. You will act as a primary contact for customers, resolving queries and coordinating information to ensure a responsive service throughout the journey.

The ideal candidate is organised, customer-focused and proactive, with a track record in customer service or administration and strong communication skills. This role offers a temp-to-perm path and requires reliable IT record-keeping.

Qualifications

• Previous experience in customer service or administration.
• Excellent telephone and email communication skills.
• Confidence dealing with customers and handling queries professionally.
• Strong organisational and administrative skills.
• Ability to take ownership of customer enquiries and see them through to completion.
• Good IT skills and the ability to maintain accurate records.

Responsibilities

• Act as a key point of contact for customers following the initial sale.
• Handle customer enquiries via telephone and email.
• Provide professional and timely responses to customer queries.
• Manage aftercare and aftersales enquiries from initial contact through to resolution.
• Take ownership of customer issues and ensure they are followed up appropriately.
• Liaise with internal teams to investigate and resolve customer queries.
• Coordinate information between customers, operations, technical and other relevant teams.
• Keep customers updated throughout the process.
• Maintain accurate and up-to-date customer records and information.
• Record and monitor customer issues, actions and outcomes.
• Identify recurring issues and communicate relevant information to the wider team.
• Help ensure customers receive a consistently high level of service.
• Support the Operations Team with general administration and other duties as required.

Skills

Customer service

Communication skills

Organisation

Ownership mindset

Attention to detail

Tools

IT skills

Job description

The Best Connection Tamworth is seeking a Customer Service Advisor focused on aftersales and aftercare. You will act as a primary contact for customers, resolving queries and coordinating information to ensure a responsive service throughout the journey.

The ideal candidate is organised, customer-focused and proactive, with a track record in customer service or administration and strong communication skills. This role offers a temp-to-perm path and requires reliable IT record-keeping.