Retail & Customer Insights Data Analyst (Hybrid, 12-Month FTC)

Harnham; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Hybrid working

Exposure to senior stakeholders

Job summary

Harnham in London is seeking a commercially focused Retail and Customer Experience Data Analyst for a 12-month FTC. You will turn complex datasets into actionable insights that shape customer experience and commercial strategy across multiple teams.

You will analyse customer behaviour, retail performance and trends; develop KPI dashboards; support store performance and expansion decisions; and present data-driven recommendations to senior stakeholders.

Qualifications

• Commercial data analyst experience in retail or consumer sector.
• Experience with large transactional and customer datasets.
• Strong SQL skills and Snowflake experience.
• Experience creating dashboards/reports with Power BI/Tableau/Looker.
• Ability to translate data into business recommendations for non-technical stakeholders.
• Experience working across multiple stakeholder groups in a fast-paced environment.

Responsibilities

• Analyse customer behaviour, retail performance, and trends to generate actionable insights.
• Develop and maintain KPI reporting, dashboards, and performance metrics.
• Produce regular reporting on customer purchasing patterns, product performance, and commercial outcomes.
• Support location and expansion decisions through store performance analysis and market opportunity assessment.
• Measuring customer satisfaction and identifying opportunities to improve customer experience and retention.
• Building customer segments and supporting targeted customer engagement initiatives.
• Evaluating campaign performance, including customer segmentation and A/B testing analysis.
• Partnering with senior stakeholders to provide data-driven recommendations and support forecasting activities.
• Conducting ad hoc analysis to answer key business questions and identify growth opportunities.

Skills

SQL

Customer analytics

Segmentation

Behavioural analysis

Stakeholder management

Analytical thinking

Retail analytics

Tools

Snowflake

Power BI

Tableau

Looker

Job description

Harnham in London is seeking a commercially focused Retail and Customer Experience Data Analyst for a 12-month FTC. You will turn complex datasets into actionable insights that shape customer experience and commercial strategy across multiple teams.

You will analyse customer behaviour, retail performance and trends; develop KPI dashboards; support store performance and expansion decisions; and present data-driven recommendations to senior stakeholders.