Retail and Customer Experience Data Analyst – 12-month FTC

Harnham; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Hybrid working

Exposure to senior stakeholders

Job summary

Harnham in London is seeking a commercially focused Retail and Customer Experience Data Analyst for a 12-month FTC. You will turn complex datasets into actionable insights that shape customer experience and commercial strategy across multiple teams.

You will analyse customer behaviour, retail performance and trends; develop KPI dashboards; support store performance and expansion decisions; and present data-driven recommendations to senior stakeholders.

Qualifications

• Commercial data analyst experience in retail or consumer sector.
• Experience with large transactional and customer datasets.
• Strong SQL skills and Snowflake experience.
• Experience creating dashboards/reports with Power BI/Tableau/Looker.
• Ability to translate data into business recommendations for non-technical stakeholders.
• Experience working across multiple stakeholder groups in a fast-paced environment.

Responsibilities

• Analyse customer behaviour, retail performance, and trends to generate actionable insights.
• Develop and maintain KPI reporting, dashboards, and performance metrics.
• Produce regular reporting on customer purchasing patterns, product performance, and commercial outcomes.
• Support location and expansion decisions through store performance analysis and market opportunity assessment.
• Measuring customer satisfaction and identifying opportunities to improve customer experience and retention.
• Building customer segments and supporting targeted customer engagement initiatives.
• Evaluating campaign performance, including customer segmentation and A/B testing analysis.
• Partnering with senior stakeholders to provide data-driven recommendations and support forecasting activities.
• Conducting ad hoc analysis to answer key business questions and identify growth opportunities.

Skills

SQL

Customer analytics

Segmentation

Behavioural analysis

Stakeholder management

Analytical thinking

Retail analytics

Tools

Snowflake

Power BI

Tableau

Looker

Job description

Retail and Customer Experience Data Analyst – 12-month FTC

Data Analyst 12 Month FTC
London (hybrid) | up to £50,000
This is an excellent opportunity for a commercially focused Data Analyst to join a growing retail business and play a key role in shaping customer, retail, and commercial strategy. Working across multiple teams, you will turn complex datasets into actionable insights that influence decision-making, customer experience, and business performance.
The Company
They are a well-established consumer-focused organisation with a strong presence across retail and digital channels. Data sits at the heart of their decision-making process, and they are continuing to invest in their analytics capability to support future growth. The business offers a collaborative environment where data professionals can have genuine visibility and impact across senior stakeholders. You will work closely with commercial, customer experience, finance, and analytics teams to help drive business performance.
The Role
You will be responsible for delivering customer, retail, and commercial insights that support strategic and operational decision-making.
Key responsibilities include:

• Analysing customer behaviour, retail performance, and commercial trends to generate actionable insights.
• Developing and maintaining KPI reporting, dashboards, and performance metrics using data visualisation tools.
• Producing regular reporting on customer purchasing patterns, product performance, and commercial outcomes.
• Supporting location and expansion decisions through store performance analysis and market opportunity assessment.
• Measuring customer satisfaction and identifying opportunities to improve customer experience and retention.
• Building customer segments and supporting targeted customer engagement initiatives.
• Evaluating campaign performance, including customer segmentation and A/B testing analysis.
• Partnering with senior stakeholders to provide data-driven recommendations and support forecasting activities.
• Conducting ad hoc analysis to answer key business questions and identify growth opportunities.

Your Skills & Experience

• Strong commercial experience in a Data Analyst, Commercial Analyst, Customer Analyst, or similar analytics role.
• Experience working with large transactional and customer datasets.
• Strong SQL skills and experience working with modern data platforms such as Snowflake.
• Experience creating dashboards and reports using data visualisation tools such as Power BI, Tableau, or Looker.
• Strong customer analytics, segmentation, and behavioural analysis experience.
• Ability to translate data into clear business recommendations for non-technical stakeholders.
• Experience working across multiple stakeholder groups in a fast-paced commercial environment.
• Strong analytical, problem-solving, and communication skills.
• Retail, e-commerce, or consumer-focused industry experience is highly beneficial.

What They Offer

• Salary of £50,000
• Competitive benefits package.
• Exposure to senior business stakeholders and strategic projects.
• Opportunity to influence customer, retail, and commercial decision-making.
• Collaborative working environment with strong opportunities for professional development and career progression.
• Hybrid working flexibility.