Lead Customer Analytics & Insights (12-Month FTC)

Harnham; Greater London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Leadership exposure

Senior stakeholder access

Analytics collaboration

Impactful projects

Job summary

Harnham is seeking a Customer Analytics Manager for a 12-month fixed-term contract to lead the customer analytics agenda across retention, loyalty, profitability, and lifetime value. The role partners with senior stakeholders to shape commercial decisions and foster a data-driven culture.

You will own segmentation and profiling strategies, apply advanced techniques, and translate findings into actionable recommendations while mentoring junior staff and collaborating across functions.

Qualifications

• Strong SQL skills with large datasets.
• Experience in customer analytics or CRM analytics.
• Proven ability in segmentation, clustering, predictive modelling, and statistics.
• Proficient data visualisation and reporting with modern BI tools.
• Excellent stakeholder communication and influence.
• Exposure to clustering, regression, RF or similar methods.
• Experience leading projects and prioritising work.

Responsibilities

• Own the customer analytics agenda and deliver insights on retention, loyalty, profitability, and lifetime value.
• Lead customer reporting, KPI tracking, and deep-dive analyses to identify opportunities and risks.
• Develop segmentation and profiling strategies to support business decisions.
• Apply advanced analytics including clustering, regression, predictive modelling, and campaign measurement.
• Translate findings into clear, commercially-focused recommendations for senior stakeholders.
• Build relationships across functions and act as analytics partner.
• Support data-driven decision-making and ongoing customer understanding.
• Mentor junior team members and contribute to best practices.

Skills

SQL analytics

CRM analytics

Segmentation & modelling

Data visualisation

Stakeholder management

ML techniques

Project leadership

Mentoring

Education

Degree in analytics/related field

Tools

BI tools

Job description

Harnham is seeking a Customer Analytics Manager for a 12-month fixed-term contract to lead the customer analytics agenda across retention, loyalty, profitability, and lifetime value. The role partners with senior stakeholders to shape commercial decisions and foster a data-driven culture.

You will own segmentation and profiling strategies, apply advanced techniques, and translate findings into actionable recommendations while mentoring junior staff and collaborating across functions.