Retail & CX Data Analytics Specialist

ME AND EM; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme

Job summary

ME+EM is seeking a Retail & Customer Experience Data Analyst for a 12-month fixed-term contract at Head Office, West London. You will work with Retail, CX and Finance teams to deliver insights, dashboards and predictive analyses to support store openings, customer strategies and performance measurement.

The role reports to Retail Director with a dotted line to Head of Commercial Analysis, collaborating across data, marketing and operations to drive data-informed decisions in a fast-paced fashion

Qualifications

• Proven experience in an analytical role, ideally within retail or customer-focused industries.
• Experience handling large transactional and online data.
• Ability to extract and integrate data from multiple systems.

Responsibilities

• Understand business processes through data to provide actionable insights.
• Produce analyses to support key commercial decisions in retail and finance.
• Build KPIs and dashboards for stores and Customer Care using data visualization tools.
• Develop predictive models to support retail sales forecasting.
• Measure and report on store performance and customer satisfaction.

Skills

Data analysis

SQL

Data visualization

Customer analytics

A/B testing

Cross-functional

Tools

Snowflake

Job description

ME+EM is seeking a Retail & Customer Experience Data Analyst for a 12-month fixed-term contract at Head Office, West London. You will work with Retail, CX and Finance teams to deliver insights, dashboards and predictive analyses to support store openings, customer strategies and performance measurement.

The role reports to Retail Director with a dotted line to Head of Commercial Analysis, collaborating across data, marketing and operations to drive data-informed decisions in a fast-paced fashion