Customer Analytics Manager - 12-month FTC

Harnham - Data & Analytics Recruitment; City Of London; Hybrid; GBP 42,000 - 70,000; Full time

Job summary

Harnham - Data & Analytics Recruitment in London is supporting a leading British fashion retailer to hire a Customer Analytics Manager on a 12-month fixed-term contract. The role is hybrid (London) and focuses on turning customer data into strategic business decisions.

You will own the analytics agenda, drive segmentation and predictive modelling, and lead reporting to senior stakeholders while mentoring a team.

Qualifications

• Strong core background in customer analytics and customer insight.
• Strong SQL and data visualisation skills.
• Experience with advanced techniques such as segmentation, clustering, regression and predictive modelling (e.g. k-means, random forest).

Responsibilities

• Owning the customer analytics agenda across behaviour, retention, loyalty, profitability and lifetime value.
• Leading customer reporting and deep-dive analysis.
• Turning complex data into clear, commercial recommendations for senior stakeholders.
• Driving advanced analytics including segmentation, clustering, predictive modelling and campaign measurement.
• Leading customer profiling to identify trends, opportunities and risks.
• Acting as a trusted analytics partner to stakeholders across the business.
• Building clear customer stories linking behaviour to sales, retention and performance.

Skills

SQL

Data visualisation

Segmentation

Clustering

Predictive modelling

Stakeholder communication

Line management

Job description

Customer Analytics Manager Fashion Retail London (Hybrid) 12-Month FTC Up to £70k

We're working with a leading British fashion retailer with a large store network, a major online presence and millions of active customers. They're looking to hire a Customer Analytics Manager on a 12-month fixed-term contract.

This is a great opportunity for an experienced customer analytics professional to lead a team that has changed how the wider business uses customer data, helping teams such as finance and brand marketing make better customer decisions every day.

The role will involve:

• Owning the customer analytics agenda across customer behaviour, retention, loyalty, profitability and lifetime value
• Leading customer reporting and deep-dive analysis
• Turning complex data into clear, commercial recommendations for senior stakeholders
• Driving advanced analytics, including segmentation, clustering, predictive modelling and campaign measurement
• Leading customer profiling to identify behavioural trends, opportunities and risks
• Acting as a trusted analytics partner to stakeholders across the business
• Building clear customer stories that link behaviour to sales, retention and commercial performance

We're particularly interested in candidates with a strong core background in customer analytics and customer insight.

You'll need strong SQL and data visualisation skills, as well as hands-on experience with advanced techniques such as segmentation, clustering, regression and predictive modelling (for example k-means and random forest).

Strong stakeholder communication is essential, as this role involves influencing senior teams across the business. Line management experience would be a bonus.

Salary: Up to £70k + benefits
Location: London (hybrid)
Contract: 12-month fixed-term contract