Retail Customer Host Supervisor — Lead & Inspire Team

White Stuff; Stoke-on-Trent; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Quarterly bonus

25 days holiday

Volunteer days

Product discount

Uniform allowance

Dental insurance

Healthcare plan

Life Assurance

Season ticket loan

Pension plan

Job summary

White Stuff in the United Kingdom is seeking a Customer Host Supervisor to lead by example in-store, delivering exceptional customer service and supporting the Shop Manager in day-to-day operations.

This 12-hour contract requires weekend availability, involvement in stock, visual standards, promotions, and team development to drive sales and a positive shop atmosphere. You will engage with multichannel shopping and manage rotas, underpinning a vibrant retail experience.

Qualifications

• Passion for retail and fashion.
• Weekend availability or flexible weekend work.
• Ability to lead and coach a team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead by example to deliver excellent customer service in store.
• Coach and motivate the team to meet ACE pillars: Be Friendly, Be Inspiring, Be Invaluable.
• Support Shop Manager with visual standards, stock, and floor moves.
• Manage promotions, stock levels, and KPI communication with the team.
• Contribute to a positive shop atmosphere and staff development.

Skills

Customer service

Team coaching

Stock management

KPI awareness

Visual merchandising

Rotageek scheduling

Tools

Rotageek

Job description

White Stuff in the United Kingdom is seeking a Customer Host Supervisor to lead by example in-store, delivering exceptional customer service and supporting the Shop Manager in day-to-day operations.

This 12-hour contract requires weekend availability, involvement in stock, visual standards, promotions, and team development to drive sales and a positive shop atmosphere. You will engage with multichannel shopping and manage rotas, underpinning a vibrant retail experience.