Retail Customer Experience Specialist

Betfred Group Holdings Limited; St. Austell; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

Bonuses

Annual leave

Online GP

Employee support (EAP)

Maternity/Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is expanding its UK retail team. As an Assistant Sales Manager in our Betfred shop, you’ll help deliver an outstanding betting experience, greet customers, and lead by example during busy sporting events.

You’ll train and support colleagues, ensure compliance, handle cash with care, and promote responsible gambling. A competitive rate of pay, pension, and career development await the right candidate.

Qualifications

• 18+ with the right to work in the UK.
• Excellent customer service and communication skills.
• An interest in sports, betting and gaming is a plus.

Responsibilities

• Process customers' bets in a timely and accurate manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with knowledge of products, services and promotions.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented shop environment and customer experience.
• Be a team player and collaborate to improve the customer experience.
• Handle cash transactions with care and accuracy.
• Follow Think 25 policy and age verification processes.

Job description

Betfred Group Holdings Limited is expanding its UK retail team. As an Assistant Sales Manager in our Betfred shop, you’ll help deliver an outstanding betting experience, greet customers, and lead by example during busy sporting events.

You’ll train and support colleagues, ensure compliance, handle cash with care, and promote responsible gambling. A competitive rate of pay, pension, and career development await the right candidate.