Retail Betting Experience Specialist

Betfred Group Holdings Limited; Sheffield; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave increases with service

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream early wage access

Job summary

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager to join our retail team. You will help deliver an exceptional customer experience across our gaming machines, sports offering and promotions, and you’ll be trained to open and close Betfred shops while applying responsible gambling principles.

You’ll thrive on delivering accurate service, handling cash carefully and working as part of a supportive team to drive sales and promote a safe, welcoming environment for

Qualifications

• Must have outstanding customer service and the ability to engage all customers.
• Willingness to learn, develop and flourish within the Betfred family.
• Interest in sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player - collaboration is key to improving the customer experience.
• Handling cash transactions with care and accuracy.
• Following Think 25 policy and adhering to age verification processes.

Skills

Outstanding customer service

Engage all customers

Passion for sports betting

Willingness to learn and develop

Job description

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager to join our retail team. You will help deliver an exceptional customer experience across our gaming machines, sports offering and promotions, and you’ll be trained to open and close Betfred shops while applying responsible gambling principles.

You’ll thrive on delivering accurate service, handling cash carefully and working as part of a supportive team to drive sales and promote a safe, welcoming environment for