Retail Customer Experience Leader (Front-End)

B&M Retail; Greater Lincolnshire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Store discount

Employee discounts

Benefits portal

Job summary

B&M Retail is seeking a Customer Service Manager for our Deacon Road store in Lincoln. You will lead the front-end team, delivering fast, friendly service from store entry to exit, in a busy, high-energy environment.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team. Join us to drive an outstanding shopping experience for customers.

Qualifications

• Experience leading front-line teams in fast-paced retail environments.
• Ability to manage cash processes with accuracy.
• Proven track record of delivering high service standards.
• Strong decision-making under pressure in busy stores.
• Focus on KPIs and customer satisfaction.

Responsibilities

• Lead the front-end service to ensure fast, friendly customer experiences.
• Keep queues moving and maintain efficient service levels.
• Handle customer queries and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming store atmosphere for customers and colleagues.

Skills

Leadership

Cash handling

Customer service

Job description

B&M Retail is seeking a Customer Service Manager for our Deacon Road store in Lincoln. You will lead the front-end team, delivering fast, friendly service from store entry to exit, in a busy, high-energy environment.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team. Join us to drive an outstanding shopping experience for customers.