Customer Service Manager

B&M Retail; Greater Lincolnshire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Store discount

Employee discounts

Benefits portal

Job summary

B&M Retail is seeking a Customer Service Manager for our Deacon Road store in Lincoln. You will lead the front-end team, delivering fast, friendly service from store entry to exit, in a busy, high-energy environment.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of the store management team. Join us to drive an outstanding shopping experience for customers.

Qualifications

• Experience leading front-line teams in fast-paced retail environments.
• Ability to manage cash processes with accuracy.
• Proven track record of delivering high service standards.
• Strong decision-making under pressure in busy stores.
• Focus on KPIs and customer satisfaction.

Responsibilities

• Lead the front-end service to ensure fast, friendly customer experiences.
• Keep queues moving and maintain efficient service levels.
• Handle customer queries and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming store atmosphere for customers and colleagues.

Skills

Leadership

Cash handling

Customer service

Job description

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?

Join B&M as a Customer Service Manager in our Deacon Road store in Lincoln, and be the driving force behind a brilliant shopping experience!

This is a hands-on leadership role where you'll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You'll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.

It's a permanent, full-time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.

What You'll Be Doing

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

What You'll Bring

• Experience managing cash processes with accuracy
• Proven ability to lead teams in fast-paced environments
• Passion for delivering great customer experiences
• Confidence to handle challenges and make quick decisions
• Results-driven with a focus on high service standards

Why B&M? There's never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You'll be part of a business that values hard work, teamwork, and getting things done.

We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.