Retail Customer Experience Lead | Flexible Shifts

East of England Cooperative; Dedham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional cooperative in Dedham is seeking a Customer Service Assistant to deliver high standards of customer service and engage with the local community. Responsibilities include supporting the store operations and being part of a diverse team. The ideal candidate should be friendly, reliable, and effective in communication. This role offers competitive pay, a discount in stores, and various employee benefits.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprenticeship programmes

Financial wellbeing support

Employee Recognition Scheme

Free remote GP service

Employee Assistance Programme

Responsibilities

• Support the store in delivering high customer service standards.
• Engage with the local community.
• Work as part of a diverse team.

Skills

Friendly and approachable

Effective communication skills

Reliable team player

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

A regional cooperative in Dedham is seeking a Customer Service Assistant to deliver high standards of customer service and engage with the local community. Responsibilities include supporting the store operations and being part of a diverse team. The ideal candidate should be friendly, reliable, and effective in communication. This role offers competitive pay, a discount in stores, and various employee benefits.