Retail Customer Experience Lead - Betting Shop

Entain Group; Leicester; Hybride; GBP 17 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Pension Scheme

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Discounts with retailers

Healthcare & wellbeing

Résumé du poste

Entain Group operates Ladbrokes and Coral betting shops and is seeking a Retail Customer Service Manager to lead daily service standards and customer relations. You will join the Shop team and help ensure high levels of customer satisfaction and repeat business.

Reporting to the Shop Manager, you will be responsible for taking bets, handling transactions, demonstrating products, and achieving targets while maintaining a welcoming shop environment.

Qualifications

• You must have prior experience in a customer-facing setting.
• Familiarity with cash handling and payment transactions.

Responsabilités

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Connaissances

Customer service

Cash handling

Sales

Description du poste

Entain Group operates Ladbrokes and Coral betting shops and is seeking a Retail Customer Service Manager to lead daily service standards and customer relations. You will join the Shop team and help ensure high levels of customer satisfaction and repeat business.

Reporting to the Shop Manager, you will be responsible for taking bets, handling transactions, demonstrating products, and achieving targets while maintaining a welcoming shop environment.