Retail Customer Advisor In-Store Service Pro

The Boots Company PLC; West of England; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Retirement plan

Annual bonus

Employee discounts

Enhanced leave

Flexible benefits

Counselling support

Job summary

Boots is hiring a Customer Advisor to work onsite, helping customers with queries, guiding product choices, and providing excellent service on tills and in-store operations. The role offers a structured training program and opportunities to showcase product knowledge.

Salary is paid hourly with progression after 6 months, and Boots emphasises teamwork, a friendly store environment, and a strong focus on customer satisfaction and promotions.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Responsibilities

• Help our customers and put them at ease; listening to find out more, answering questions and giving great advice on products.
• Promote in-store offers and schemes with strong product knowledge.
• Ensure the store runs smoothly including product displays, tills, and stock rooms.
• Work with team to provide a great shopping experience and keep the store clean and presentable.
• Participate in award-winning training accredited by the Institute of Customer Service.

Skills

Excel in a varied environment

Effective communication

Team player

Customer focus

Brand ambassador

Job description

Boots is hiring a Customer Advisor to work onsite, helping customers with queries, guiding product choices, and providing excellent service on tills and in-store operations. The role offers a structured training program and opportunities to showcase product knowledge.

Salary is paid hourly with progression after 6 months, and Boots emphasises teamwork, a friendly store environment, and a strong focus on customer satisfaction and promotions.