Retail Customer Advisor: Dynamic Customer Experience

The Boots Company PLC; Rhyl; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay and gift

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots is hiring a Customer Advisor to work onsite, supporting tills, assisting customers, and promoting in-store offers. Training is provided and ongoing coaching is available to help you become a confident brand ambassador for Boots.

You’ll thrive in a fast-paced retail environment, delivering excellent service and teamwork across shifts. The role focuses on creating a welcoming shopping experience, answering questions, and helping customers find the best products.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make a difference for customer interactions.

Responsibilities

• Help our customers and put them at ease; listen, answer questions and give great advice on our products.
• Promote in-store offers and schemes to customers.
• Help stores run smoothly with stock and tills support.
• Work with the team to provide a great shopping experience and keep the store presentable.
• Receive award-winning training accredited by the Institute of Customer Service.

Skills

Customer service

Communication

Teamwork

Listening

Brand ambassador

Job description

Boots is hiring a Customer Advisor to work onsite, supporting tills, assisting customers, and promoting in-store offers. Training is provided and ongoing coaching is available to help you become a confident brand ambassador for Boots.

You’ll thrive in a fast-paced retail environment, delivering excellent service and teamwork across shifts. The role focuses on creating a welcoming shopping experience, answering questions, and helping customers find the best products.