Retail Cover Supervisor

Deichmann SE; Brierley Hill; On-site; GBP 11,000 - 18,000; Full time

Job summary

Merryhill - Retail Cover Supervisor at Deichmann SE is a full-time opportunity based at Merry Hill, with responsibility to cover the store and support other locations as required. The role involves leading the store team in the absence of the Store Manager, ensuring excellent customer service, stock management and smooth daily operations.

You will drive sales targets, coach staff, and ensure merchandising is up to standard while maintaining a positive, customer-focused environment.

Qualifications

• Ideal candidate has energy, drive and passion to work in fast paced, customer facing retail.
• Experience in retail supervision and leading teams is preferred.
• Strong ability to provide excellent customer service and manage stock.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close stores, including cashing up and associated administrative duties.
• Offer excellent levels of customer service with strong product knowledge.
• Lead by example to promote complementary products with each sale.
• Assist management in achieving store sales targets and KPIs.
• Support team members as needed.
• Ensure correct merchandising and refreshed product displays.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Skills

Retail supervisory experience

Customer service

Team leadership

Stock management

Tools

Cash handling

POS system

Job description

Merryhill - Retail Cover Supervisor

Job reference : 000123-2026-038461

Full time/Part time : Full time contracts available

Location : L99a Intu Merry Hill, Brierley Hill, DY5 1SJ

Start date : Immediately

Purpose

Purpose : Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Merryhill store.

As a Retail Cover Supervisor you will also support other stores as required. These stores are Birmingham, West Borm, Wolverhampton, Redditch, Walsall and Telford.

You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission.

At Deichmann, our Cover Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.

This is a full time, permanent position and you will be contracted to work 40 hours per week.

Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores.

Ideal candidate

Ideal candidate : If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.

You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close stores, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention.
• The commitment to work full time each week and the flexibility to work any day (Monday - Sunday).
• The ability to travel to all stores listed above.

Salary/Pay

Up to £13.91 per hour