Retail Betting & Customer Service Specialist

Betfred Group Holdings Limited; Bilston; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay and pension

Discretionary bonus schemes

Annual leave entitlements

Online GP 24/7

Employee wellbeing support

Enhanced Maternity & Paternity pay

Wagestream early access

Job summary

Betfred Group Holdings Limited invites you to join our retail teams and enhance customers’ experiences daily. You’ll manage bets, answer queries, and promote our products and promotions in a welcoming shop environment.

We back a strong training programme to help you settle in quickly and grow within the Betfred family, with opportunities to progress as you open and close Betfred shops.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Process customers’ bets in a timely and attentive manner.
• Attend to all customer queries quickly and knowledgeably.
• Engage customers with knowledge of products and promotions.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented environment which customers love to be a part of.
• Be a team player – collaboration is key to improving the customer experience.
• Handle cash transactions with care and accuracy.
• Follow our Think 25 policy and adhere to age verification processes.

Skills

Customer service

Evenings/weekends availability

Team player

Sports betting interest

Job description

Betfred Group Holdings Limited invites you to join our retail teams and enhance customers’ experiences daily. You’ll manage bets, answer queries, and promote our products and promotions in a welcoming shop environment.

We back a strong training programme to help you settle in quickly and grow within the Betfred family, with opportunities to progress as you open and close Betfred shops.