Retail Betting & Customer Experience Pro

Betfred Group Holdings Limited; Liverpool; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonuses

Annual leave

Employee wellbeing

Job summary

Betfred Group Holdings Limited in the UK is seeking energetic Retail Assistant Sales Managers to join our high-street shops and drive exceptional customer experiences across gaming machines and sports betting. You’ll be on the ball with our products, promotions and responsible gambling standards, fostering a welcoming environment for every customer.

We’ll provide a structured training programme to help you settle into your role quickly, learn our Think 25 age checks, and develop leadership

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Cash handling

Sales

Product knowledge

Team player

Job description

Betfred Group Holdings Limited in the UK is seeking energetic Retail Assistant Sales Managers to join our high-street shops and drive exceptional customer experiences across gaming machines and sports betting. You’ll be on the ball with our products, promotions and responsible gambling standards, fostering a welcoming environment for every customer.

We’ll provide a structured training programme to help you settle into your role quickly, learn our Think 25 age checks, and develop leadership