Retail Associate — Visitor Shop & Customer Care

National Trust for Places of Historic Interest or Natural Beauty; Ripon; On-site; GBP 9,200 - 11,000; Full time

Benefits offered by this job

Pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust shop at Fountains Abbey, Ripon, is seeking a Retail Team Member to welcome visitors and help them enjoy their day. You’ll join a busy team, stock products, build displays, and talk to customers about how purchases fund the National Trust.

You’ll work weekends and holidays with varied hours; shifts commonly run from mid-morning to early evening, with training provided and online assessments used in recruitment.

Qualifications

• Excellent customer service skills and focus on helping visitors
• Ability to work as part of a team and using initiative
• Strong organisational skills and ability to adapt to changing shifts

Responsibilities

• Welcome visitors to the shop and answer questions
• Stock, display, and unpack deliveries; keep shop and storage tidy
• Explain how purchases fund National Trust work and provide shopping guidance

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

Job description

The National Trust shop at Fountains Abbey, Ripon, is seeking a Retail Team Member to welcome visitors and help them enjoy their day. You’ll join a busy team, stock products, build displays, and talk to customers about how purchases fund the National Trust.

You’ll work weekends and holidays with varied hours; shifts commonly run from mid-morning to early evening, with training provided and online assessments used in recruitment.