Retail Team Member

National Trust for Places of Historic Interest or Natural Beauty; Ripon; On-site; GBP 9,200 - 11,000; Full time

Benefits offered by this job

Pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust shop at Fountains Abbey, Ripon, is seeking a Retail Team Member to welcome visitors and help them enjoy their day. You’ll join a busy team, stock products, build displays, and talk to customers about how purchases fund the National Trust.

You’ll work weekends and holidays with varied hours; shifts commonly run from mid-morning to early evening, with training provided and online assessments used in recruitment.

Qualifications

• Excellent customer service skills and focus on helping visitors
• Ability to work as part of a team and using initiative
• Strong organisational skills and ability to adapt to changing shifts

Responsibilities

• Welcome visitors to the shop and answer questions
• Stock, display, and unpack deliveries; keep shop and storage tidy
• Explain how purchases fund National Trust work and provide shopping guidance

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

Job description

We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Fountains Abbey, answer their questions and help them make the most of their day.

Salary: £12.75 per hour

Contract Duration: Permanent

Working Hours: You'll work 805 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1 day per week between November and March, and 3 days per week between April and October. Typical shifts start at 10am and finish at 4:45pm, 5:15pm or 5:45pm, depending on the time of year. Weekend and Bank Holiday work is required, as well as occasional evening shifts in October.

Provisional Interview Date: Friday 18th September

Proposed Start Date: Early October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

The shop at Fountains Abbey is an important part of the visitor experience, and in this role you’ll develop your knowledge of the site, as well as learn about retail at the National Trust.

The shop is a busy and varied environment, stocking a range of products across multiple departments, including locally sourced goods and plants. You’ll join a team of hard-working and friendly staff and volunteers, and report to the Retail Manager

As a Retail Team Member, you’ll offer visitors help and shopping advice, working as a team to deliver great service. You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust.

Other duties include receiving and unpacking deliveries, creating and maintaining displays both inside and outside, watering/looking after our plants, and keeping the shop floor and our storage facilities clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Fountains Abbey, Fountains, Ripon, HG4 3DY

Documents

Retail Team Member - Career Level A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 13 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.