Retail Associate: Customer-Focused with Growth & Bonuses

New Balance Athletic Shoes (UK) Limited; Livingston; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount

Retail Bonus Scheme

Development opportunities

Job summary

New Balance Athletic Shoes (UK) Limited is seeking an enthusiastic retail associate in Livingston. You will engage customers, educate them on products, and deliver exceptional service from entry to checkout.

The role supports store performance, merchandise standards, and a welcoming shopping experience aligned with our brand. Ideal candidates demonstrate strong customer service, teamwork, and clear communication.

Qualifications

• Customer service skills demonstrated in fast-paced retail environments.
• Ability to work well in a team and contribute to store goals.
• Strong communication with customers and colleagues.
• Willingness to work weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction across the end-to-end journey.
• Help keep the store highly commercial according to company guidelines.
• Adhere to company policies and maintain health and safety standards.
• Perform other duties as required by management.

Skills

Customer service

Team player

Effective communication

Flexible schedule

Job description

New Balance Athletic Shoes (UK) Limited is seeking an enthusiastic retail associate in Livingston. You will engage customers, educate them on products, and deliver exceptional service from entry to checkout.

The role supports store performance, merchandise standards, and a welcoming shopping experience aligned with our brand. Ideal candidates demonstrate strong customer service, teamwork, and clear communication.