Retail Associate (16 hours) - Livingston

New Balance Athletic Shoes (UK) Limited; Livingston; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount

Retail Bonus Scheme

Development opportunities

Job summary

New Balance Athletic Shoes (UK) Limited is seeking an enthusiastic retail associate in Livingston. You will engage customers, educate them on products, and deliver exceptional service from entry to checkout.

The role supports store performance, merchandise standards, and a welcoming shopping experience aligned with our brand. Ideal candidates demonstrate strong customer service, teamwork, and clear communication.

Qualifications

• Customer service skills demonstrated in fast-paced retail environments.
• Ability to work well in a team and contribute to store goals.
• Strong communication with customers and colleagues.
• Willingness to work weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction across the end-to-end journey.
• Help keep the store highly commercial according to company guidelines.
• Adhere to company policies and maintain health and safety standards.
• Perform other duties as required by management.

Skills

Customer service

Team player

Effective communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.