Retail Associate (30 hours) - London Wembley

New Balance Athletic Shoes (UK) Limited; Wembley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus

Career development

Staff discount

Uniform package

European projects

Inclusive environment

Job summary

New Balance is seeking associates for our Wembley store who can engage, excite, educate and entertain customers from the moment they walk through the door. You will drive sales while upholding brand standards and delivering exceptional service in a fast-paced retail environment.

We offer competitive compensation, a rewarding bonus scheme, excellent development opportunities and generous staff discounts across our European locations.

Qualifications

• Team-oriented approach with strong customer focus.
• Ability to demonstrate excellent customer service skills.
• Strong communication with customers and colleagues.
• Willingness to learn and adapt in a retail environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction from entry to exit.
• Maintain store standards following company guidelines.
• Adhere to company policies and procedures.
• Ensure health, safety, and environmental standards.
• Perform other duties as required by management.

Skills

Team Player

Customer service

Effective communication

Willingness to learn

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.